Return Policy
At Mirioly, we want you to be satisfied with your purchase. We offer a 60-day return policy on eligible regular-priced items, starting from the date your order is delivered.
Eligibility for Returns
To qualify for our 60-day return policy, the item must:
- Have been purchased at the regular price and not as part of a sale, clearance, or promotional final-sale offer;
- Be unused, unworn, and in the same condition in which it was received;
- Be returned with its original packaging, accessories, labels, and tags where applicable;
- Include proof of purchase or the order number.
Items showing signs of use, wear, alteration, damage caused after delivery, or improper handling may not qualify for a refund.
Our voluntary 60-day return policy does not limit any mandatory consumer rights that may apply under the laws of your country.
How to Request a Return
To request a return, please contact us at:
support@mirioly.com
Please include your order number and the reason for your return.
If your return is approved, we will provide you with return instructions and the appropriate return address.
Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.
Return Shipping Costs
For standard change-of-mind returns under our voluntary 60-day policy, return shipping costs are the responsibility of the customer.
If an item is defective, damaged upon arrival, or if we sent you the wrong product, please contact us before returning it. Where applicable, we will arrange an appropriate solution and cover reasonable return shipping costs.
Any mandatory consumer rights regarding shipping costs remain unaffected.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible at support@mirioly.com and provide:
- Your order number;
- A description of the issue;
- Photographs or other relevant evidence when appropriate.
We will review the issue and provide an appropriate resolution, which may include a replacement or refund.
Sale and Promotional Items
Items purchased during a sale, clearance event, or where specifically marked as final sale are not eligible for our voluntary 60-day change-of-mind return policy.
However, this does not affect any statutory rights you may have, including rights relating to defective, damaged, misdescribed, or incorrectly supplied goods, or mandatory cancellation rights applicable in your jurisdiction.
Personal Care, Beauty and Hygiene Products
For health and hygiene reasons, certain sealed personal care, beauty, cosmetic, or hygiene products may only be returned if they remain unopened, unused, and with their original seal intact.
Once a hygiene-sensitive product has been opened or its protective seal removed, it may not be eligible for a change-of-mind return where permitted by applicable law.
This restriction does not affect your rights if the product is defective, damaged, incorrect, or otherwise protected by applicable consumer law.
Non-Returnable Items
The following items may not be eligible for our voluntary return policy:
- Custom-made or personalized products;
- Gift cards;
- Perishable goods;
- Products that have been used, altered, damaged after delivery, or materially changed from their original condition;
- Opened or unsealed hygiene-sensitive products where applicable;
- Items specifically identified as final sale.
Please contact us if you are unsure whether your item qualifies.
Exchanges
We do not currently process direct exchanges.
If you would like a different product, size, or variation, please request a return for your eligible item. Once the return has been approved, you may place a new order separately.
Refunds
Once we receive your return, we will inspect the item and notify you of the outcome.
If your refund is approved, it will be issued to your original payment method within 10 business days.
Please note that your bank, card issuer, PayPal, or other payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at:
support@mirioly.com
European Union Customers
If your order is subject to European Union consumer law, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods without providing a reason, subject to applicable legal exceptions.
Certain products may be excluded from this right, including sealed goods that are not suitable for return for health or hygiene reasons once they have been unsealed.
Any rights provided by EU consumer law apply independently of our voluntary 60-day return policy.
United Kingdom Customers
Customers protected by UK consumer law retain all applicable statutory rights. For eligible online purchases, customers generally have a statutory cancellation period, and statutory rights regarding faulty, damaged, or misdescribed goods are not affected by this policy.
Contact Information
For any questions about returns or refunds, please contact:
Mirioly Customer Support
Email: support@mirioly.com
MIRAI ECOM LIMITED
Registration Number: 7077 6285
Room 03, 24/F
Ho King Commercial Centre
2–16 Fa Yuen Street
Mong Kok, Hong Kong
